Shipping policy

Order Processing Time: Upon receiving an order, our team will process it within 1-2 business days. This processing time includes order verification, packing, and handover to the shipping carrier.

Shipping Methods: We use reputable shipping carriers to deliver your orders safely and efficiently. The shipping method will depend on the destination and the nature of the products being shipped.

Delivery Time: The estimated delivery time for orders placed on www.g3nvm.com is 4-18 business days from the date of order processing. Please note that this delivery timeframe may vary depending on factors such as product availability, destination location, customs clearance procedures, and unforeseen events beyond our control.

Order Tracking: For most orders, we provide a tracking number that you can use to track the status of your shipment. Once your order is shipped, we will send you an email containing the tracking information.

Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and shipping destination of the products in your order. The shipping charges will be displayed at the checkout before you confirm your purchase.

International Shipping: We offer international shipping to many countries, but please be aware that customs and import duties may apply in your country. Any additional fees or taxes imposed by customs authorities will be the responsibility of the customer.

Order Status and Updates: You can check the status of your order by logging into your account on www.g3nvm.com. We will also send you email updates regarding your order's status, including confirmation, shipment, and delivery notifications.

Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect shipping information provided by the customer.

Delayed or Lost Shipments: In the rare event of a delayed or lost shipment, please contact our customer support team at [Insert customer support email] or [Insert customer support phone number]. We will investigate the issue and work with the shipping carrier to resolve it promptly.

Returns Due to Non-Delivery: If your order is returned to us due to non-delivery (e.g., incorrect address, failure to collect from the local post office), we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipment.

Order Cancellation: If you wish to cancel your order, please do so as soon as possible by contacting our customer support team. Once the order has been shipped, we will not be able to cancel it, and the standard return policy will apply.